HelpDesk - Log a Fault

Your Details

Your Name:

Telephone:

Who are you logging the fault for?

If you are logging this fault on behalf of someone else, enter the first few letters of their username until their username appears in the dropdown list:

username:

Fault Details

System ID:

Assign To:

Due date:

Details of Fault:

Comments

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Close fault?

Help Section

Explanation of Name field

The name of the person logged on to this computer is displayed here, and can not be changed. If you are logging the fault for someone else, please enter their username below.

Explanation of Telephone field

This should list your telephone extension. If it is incorrect, please let IT know.

Explanation of Telephone field

This should list your telephone extension. If it is incorrect, please let IT know.

Explanation of Logging Fault for Someone Else

Only to be completed when logging a fault for someone else.

Explanation of System ID

Enter the identification number of the system you are having a problem with. This usually starts with WN if it's a computer, or WN_PRN_ if it is a printer.