View Fault

Edit Fault

Fault Menu
Originator Details
Explanation of faultID
Explanation of Date Logged
Explanation of Logged By
Explanation of Logged On Behalf Of
Fault Details
Explanation of System ID Invalid System ID. Please update:
Explanation of System ID
Explanation of Fault
ICT Updates
Explanation of assigned to
Change Due dateExplanation of Due Date
Explanation of Status

No Updates

Explanation of Updates
Explanation of Comments

Help Section

Explanation of Thread ID

The Thread ID is a unique number identifying this fault.

Explanation of Date Logged

This is the date the fault was originally logged.

Explanation of Logged By

The person who logged the fault.

Logged On Behalf Of help

This is the person with the fault. It might be the same person who logged the fault.

System ID help

Each system (printer, computer etc) has a unique code assigned to it. This can usually be found on the front of the system, and consists of letters and numbers.

Fault help

Details of the fault as entered by the person logging the fault.

Assigned To help

The member of IT staff who is expected to resolve this fault.

Due Date help

Date by which the fault should be resolved.

Status help

Status will be either open or closed.

Update help

If the fault has been looked at by IT, updates will be listed here.

Comments help

Enter details of all steps undertaken to resolve the issue.